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Call
Call Center
24 Hours a Day / 7 Days a Week
- Toll Free 800.676.5328
- Local 865.688.9555
Debit Card
- Activate**, Change PIN 866.902.7348
- Mobile Wallet 866.902.7348
- Disputes, Report Lost / Stolen 866.902.7348
- Questions, Transactions 800.676.5328
**Activation call must be made from phone number on file.
Credit Card
- Support 866.820.3758
- Activate*** 800.527.7728
- Change PIN 888.886.0083
- Report Lost / Stolen 800.449.7728
***Activation call must be made from phone number on file.
Branches
- Toll Free 800.676.5328
- Local 865.688.9555
- LaFollette 423.562.8948
- Madisonville 423.442.6061
- Morristown 423.581.9800
Telephone Banking
24 Hours a Day / 7 Days a Week
For balances, transfers, history, and more.
- Toll Free 800.261.0290
- Local: 865.687.3922
Chat with Us
Hello! My name is Easton. How can I help?
Choose ‘Let’s Chat!’ in the bottom-right corner of the screen for answers to common questions like, "What is my routing number?" If I’m not able to help, I can quickly connect you with a live agent Monday–Friday 8:00 AM–5:30 PM.
Correspondence
ORNL FCU
P.O. Box 365
Oak Ridge, TN 37831
Media Contact
ORNL FCU
c/o: Marketing Department
P.O. Box 365
Oak Ridge, TN 37831
Loss Payee Information for Insurance Providers
Vehicle Insurance
ORNL FCU
P.O. Box 365
Oak Ridge, TN 37831
HELOC Insurance
ORNL FCU
P.O. Box 365
Oak Ridge, TN 37831
Mortgage Insurance
ORNL FCU
ISAOA/ATIMA
P.O. Box 691028
San Antonio, TX 78269-1028
Fax 866.240.1031
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